Probleemrapport voor AppleMobileDeviceHelper (onverwacht gestopt)
Als ik iTunes opstart en mijn iPhone via USB aansluit krijg ik telkens onderstaande melding. Wat te doen?
AppleMobileDevbiceHelper is onverwacht gestopt
Translated Report (Full Report Below)
-------------------------------------
Incident Identifier: 79C14889-4179-435A-9E0F-D242182AB8C4
CrashReporter Key: FACF1809-D9B6-DF9F-77E0-D502DE676FB6
Hardware Model: iMac18,3
Process: AppleMobileDeviceHelper [6143]
Path: /Library/Apple/*/MobileDevice.framework/Versions/A/AppleMobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper
Identifier: com.apple.SyncServices.AppleMobileDeviceHelper
Version: 5.0 (932)
Code Type: X86-64 (Native)
Role: Unspecified
Parent Process: AMPDevicesAgent [6042]
Coalition: com.apple.AMPDevicesAgent [744]
Responsible Process: AMPDevicesAgent [6042]
Date/Time: 2024-09-14 15:24:04.7984 +0200
Launch Time: 2024-09-14 15:24:04.7973 +0200
OS Version: macOS 13.7 (22H123)
Release Type: User
Report Version: 104
Exception Type: EXC_CRASH (SIGKILL (Code Signature Invalid))
Exception Codes: 0x0000000000000000, 0x0000000000000000
Triggered by Thread: 0
Thread 0 Crashed:
0 0x10d8d9070 _dyld_start + 0
1 ??? 0x4 ???
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ff7bb9bfd10
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010d8d9070 rfl: 0x0000000000000200 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0
Binary Images:
0x10d8d4000 - 0x10d96ffff (*) <03cca185-b909-3be0-8306-d8e81b0191e7> ???
0x104540000 - 0x104551fff (*) ???
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
AppleMobileDevbiceHelper is onverwacht gestopt
Translated Report (Full Report Below)
-------------------------------------
Incident Identifier: 79C14889-4179-435A-9E0F-D242182AB8C4
CrashReporter Key: FACF1809-D9B6-DF9F-77E0-D502DE676FB6
Hardware Model: iMac18,3
Process: AppleMobileDeviceHelper [6143]
Path: /Library/Apple/*/MobileDevice.framework/Versions/A/AppleMobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper
Identifier: com.apple.SyncServices.AppleMobileDeviceHelper
Version: 5.0 (932)
Code Type: X86-64 (Native)
Role: Unspecified
Parent Process: AMPDevicesAgent [6042]
Coalition: com.apple.AMPDevicesAgent [744]
Responsible Process: AMPDevicesAgent [6042]
Date/Time: 2024-09-14 15:24:04.7984 +0200
Launch Time: 2024-09-14 15:24:04.7973 +0200
OS Version: macOS 13.7 (22H123)
Release Type: User
Report Version: 104
Exception Type: EXC_CRASH (SIGKILL (Code Signature Invalid))
Exception Codes: 0x0000000000000000, 0x0000000000000000
Triggered by Thread: 0
Thread 0 Crashed:
0 0x10d8d9070 _dyld_start + 0
1 ??? 0x4 ???
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ff7bb9bfd10
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010d8d9070 rfl: 0x0000000000000200 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0
Binary Images:
0x10d8d4000 - 0x10d96ffff (*) <03cca185-b909-3be0-8306-d8e81b0191e7> ???
0x104540000 - 0x104551fff (*) ???
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
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Reacties
Uit het Crash log hierboven zie ik dat de macOS versie 13.7 Ventura is, in die versie kun je iTunes niet meer gebruiken.
Hier staat hoe je dat tegenwoordig moet doen (doorscrollen naar "Een reservekopie van de iPhone maken met je Mac":
https://support.apple.com/nl-nl/guide/iphone/iph3ecf67d29/ios
Ik start nu op via Finder om te synchroniseren en voor een reservekopie. van de iPhone. Dat gaat allemaal prima. Maar de popup met "AppleMobileDevbiceHelper is onverwacht gestopt" blijft zichtbaar. Ook als ik iTunes niet heb opgestart.
Hier staat beschreven hoe:
https://macpaw.com/how-to/reset-itunes-on-mac
Let niet op de reclame voor hun app CleanMyMac, maar volg de stappen die volgen na "Completely uninstall iTunes"
Na update van mijn iPhone verschijnt niet meer de popup van 'applemobiledevicehelper'.
Dank voor alles!