iMac 21.5" (medio 2011) start vaak opnieuw op

June 2015 aangepast in Hardware problemen
Hallo,

De iMac start tijdens het werken vaker opnieuw op.
En tijdens dit bericht typen werd het account plots afgemeld..
Ik heb de iMac al eerder opgestart in veilige modus, weer opnieuw opgestart en vervolgens een SMC & Pram reset uitgevoerd, maar helaas.

Hieronder de resultaten van de EtreCheck.
Ik zie dat er iets failed van Adobe (Malware?) AdwareMedic geeft in ieder geval geen resultaten.
X11 en PSS zijn van een camerasysteem.

Die kernel panics lijken me niet al te best!

Hardware Information: ℹ️
iMac (21.5-inch, Mid 2011) (Technical Specifications)
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080

System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 1:29:47

Disk Information: ℹ️
ST3500418AS disk0 : (500,11 GB)
EFI (disk0s1) : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (433.84 GB free)
Recovery HD (disk0s3) [Recovery]: 650 MB

OPTIARC DVD RW AD-5690H

USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Hewlett-Packard HP LaserJet Professional M1217nfw MFP
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️
Mac App Store and identified developers

Launch Agents: ℹ️
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]
[not loaded] com.teamviewer.teamviewer.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]
[running] org.macosforge.xquartz.startx.plist [Click for support]

Launch Daemons: ℹ️
[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]

User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️
iTunesHelper Programma Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Films Map Hidden (/Users/[redacted]/Movies)
X11 Programma (/Applications/Utilities/XQuartz.app)
Dropbox UNKNOWN (missing value)
PSS Programma (/Applications/PSS.app)

Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 15.007.20033 - SDK 10.8 [Click for support]
AdobePDFViewer: Version: 15.007.20033 - SDK 10.8 [Click for support]
Flash Player: Version: 17.0.0.188 - SDK 10.6 Outdated! Update
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 [Click for support]
Silverlight: Version: 4.1.10329.0 [Click for support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

User internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 [Click for support]

3rd Party Preference Panes: ℹ️
Flash Player [Click for support]

Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 65.41 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 59
Oldest backup: 2014-10-08 12:21:08 +0000
Last backup: 2015-06-19 12:54:22 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.25 GB X 3)

Top Processes by CPU: ℹ️
5% SmartPSS
2% WindowServer
2% fontd
0% com.apple.WebKit.WebContent(4)
0% taskgated

Top Processes by Memory: ℹ️
685 MB kernel_task
459 MB com.apple.WebKit.WebContent(4)
270 MB mdworker(8)
172 MB mds_stores
172 MB Safari

Virtual Memory Information: ℹ️
1.13 GB Free RAM
6.87 GB Used RAM
0 B Swap Used

Diagnostics Information: ℹ️
Jun 19, 2015, 04:06:59 PM /Library/Logs/DiagnosticReports/WindowServer_2015-06-19-160659_[redacted].crash
Jun 19, 2015, 02:40:59 PM Self test - passed
Jun 17, 2015, 05:58:44 PM /Library/Logs/DiagnosticReports/Kernel_2015-06-17-175844_[redacted].panic [Click for details]
Jun 15, 2015, 01:08:06 PM /Library/Logs/DiagnosticReports/Kernel_2015-06-15-130806_[redacted].panic [Click for details]
Jun 13, 2015, 03:16:33 PM /Library/Logs/DiagnosticReports/Kernel_2015-06-13-151633_[redacted].panic [Click for details]
Jun 3, 2015, 12:25:23 PM /Library/Logs/DiagnosticReports/Kernel_2015-06-03-122523_[redacted].panic [Click for details]
Jun 3, 2015, 12:18:36 PM /Library/Logs/DiagnosticReports/Kernel_2015-06-03-121836_[redacted].panic [Click for details]
May 21, 2015, 02:58:07 PM /Library/Logs/DiagnosticReports/Kernel_2015-05-21-145807_[redacted].panic [Click for details]
May 21, 2015, 10:39:34 AM /Library/Logs/DiagnosticReports/Kernel_2015-05-21-103934_[redacted].panic [Click for details]

Reacties

  • timoshatimosha    Moderator
    Je zal toch eens in die Kernel Panic crash logs moeten kijken. Gebruik je ook de laatste versie van XQuartz, zijnde 2.7.7?
  • Yes, Quartz is 2.7.7.

    Waar moet ik precies op letten bij de crash log?

  • timoshatimosha    Moderator
    June 2015 aangepast
    Je moet nakijken wat de reden van de Kernel Panics is.

    XQuartz X11 Windows Server werkt goed. Dat zal wel niet de reden van de Kernel Panic zijn. Eventueel wel die PSS software. Of in het ergste geval hardware die de panic veroorzaakt.

  • Ik zal de laatste panic even delen, want ik snap er weinig van

    *** Panic Report ***
    panic(cpu 2 caller 0xffffff8026c17cc2): Kernel trap at 0xffffff8026b653ff, type 13=general protection, registers:
    CR0: 0x000000008001003b, CR2: 0x00000001085d9000, CR3: 0x00000001679cd0a1, CR4: 0x00000000000626e0
    RAX: 0x000000000000001f, RBX: 0xffffff8108252590, RCX: 0xffff7f8108252590, RDX: 0x0000000000000004
    RSP: 0xffffff813106bd10, RBP: 0xffffff813106bd60, RSI: 0x0000000000000001, RDI: 0xffffff803eb4ba78
    R8: 0x00002e80810caad2, R9: 0x000000012a05f200, R10: 0x0000000000000000, R11: 0xffffff7fa75dfb65
    R12: 0xffffff8108252590, R13: 0xffffff8108252580, R14: 0xffff7f8108252590, R15: 0xffffff803eb4ba78
    RFL: 0x0000000000010086, RIP: 0xffffff8026b653ff, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x00000001085d9000, Error code: 0x0000000000000000, Fault CPU: 0x2

    Backtrace (CPU 2), Frame : Return Address
    0xffffff8128bcde10 : 0xffffff8026b2bda1
    0xffffff8128bcde90 : 0xffffff8026c17cc2
    0xffffff8128bce050 : 0xffffff8026c34b73
    0xffffff8128bce070 : 0xffffff8026b653ff
    0xffffff813106bd60 : 0xffffff8026b40702
    0xffffff813106bde0 : 0xffffff7fa75de929
    0xffffff813106bf00 : 0xffffff7fa75dfdfc
    0xffffff813106bf50 : 0xffffff802704ba86
    0xffffff813106bfb0 : 0xffffff8026c35376
    Kernel Extensions in backtrace:
    com.apple.kec.pthread(1.0)[8365956C-8613-3ED4-BC64-0D8570D2089F]@0xffffff7fa75dc000->;0xffffff7fa75e7fff

    BSD process name corresponding to current thread: SafariCloudHisto

    Mac OS version:
    14D136

    Kernel version:
    Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
    Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
    Kernel slide: 0x0000000026800000
    Kernel text base: 0xffffff8026a00000
    __HIB text base: 0xffffff8026900000
    System model name: iMac12,1 (Mac-942B5BF58194151B)

    System uptime in nanoseconds: 51124505847290
    last loaded kext at 450556159286: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7fa9978000, size 364544)
    last unloaded kext at 330297933889: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa9959000, size 61440)
    loaded kexts:
    com.apple.filesystems.afpfs 11.0
    com.apple.nke.asp-tcp 8.0.0
    com.apple.filesystems.smbfs 3.0.1
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 110.19.5
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleBluetoothMultitouch 85.3
    com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleMikeyDriver 272.18
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.kext.AMDFramebuffer 1.3.2
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.driver.AppleHDA 272.18
    com.apple.AMDRadeonX3000 1.3.2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
    com.apple.driver.AppleIntelHD3000Graphics 10.0.0
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleBacklight 170.7.4
    com.apple.driver.AppleMCCSControl 1.2.11
    com.apple.driver.AppleLPC 1.7.3
    com.apple.kext.AMD6000Controller 1.3.2
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
    com.apple.iokit.SCSITaskUserClient 3.7.5
    com.apple.driver.AppleUSBCardReader 3.5.5
    com.apple.driver.AppleIRController 327.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 36
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.1
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.iokit.AppleBCM5701Ethernet 10.1.3
    com.apple.driver.AppleAHCIPort 3.1.2
    com.apple.driver.AirPort.Atheros40 700.74.5
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.security.SecureRemotePassword 1.0
    com.apple.kext.triggers 1.0
    com.apple.driver.IOBluetoothHIDDriver 4.3.4f4
    com.apple.driver.AppleMultitouchDriver 263.9.1
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 272.18
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOSurface 97.4
    com.apple.iokit.IOAcceleratorFamily2 156.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
    com.apple.iokit.IOBluetoothFamily 4.3.4f4
    com.apple.driver.AppleThunderboltEDMSink 4.0.2
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.kext.AMDSupport 1.3.2
    com.apple.AppleGraphicsDeviceControl 3.10.22
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.driver.AppleHDAController 272.18
    com.apple.iokit.IOHDAFamily 272.18
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.9.1d7
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBHIDKeyboard 176.2
    com.apple.driver.AppleHIDKeyboard 176.2
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
    com.apple.iokit.IOUSBMassStorageClass 3.7.2
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.2
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.iokit.IO80211Family 730.60
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOFireWireFamily 4.5.6
    com.apple.iokit.IOUSBFamily 720.4.4
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 396
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
  • timoshatimosha    Moderator
    June 2015 aangepast
    *** Panic Report ***
    panic(cpu 2 caller 0xffffff8026c17cc2): Kernel trap at 0xffffff8026b653ff, type 13=general protection
    Een general protection fout wijst meestal op RAM-problemen. Kijk eens in de overige crash logs of je daar iets kan vinden met "segmentation fault". Als dat het geval is dan is er een probleem met de RAM.

    De fout is opgetreden tijdens een AFP netwerk file transfer en/of tijdens het lezen/schrijven van van een FAT16/32 medium.

  • In de overige crash logs kan ik niks vinden over 'segmentation fault'. De AHT wil niet lukken dus heb ik het werkgeheugen via memtest gecontroleerd en geeft aan: 'All tests passed'. Ik weet alleen niet in hoe verre dit betrouwbaar is?

    Enige andere suggesties?
  • timoshatimosha    Moderator
    Op dit ogenblik kan ik niets anders verzinnen. Dan zou ik de overige crash logs moeten zien. Een Kernel Panic is geen oorzaak maar een gevolg van een andere crash.
  • June 2015 aangepast
    hierbij 3 random logs:

    1
    *** Panic Report ***
    panic(cpu 2 caller 0xffffff8006e17cc2): Kernel trap at 0xffffff8006d66bf5, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000112102e08, CR3: 0x00000002572e4076, CR4: 0x00000000000626e0
    RAX: 0xffffff801b0c1a7c, RBX: 0xffffff80e8495cf0, RCX: 0xffff7f801b5e4f00, RDX: 0x0000000000000000
    RSP: 0xffffff8013243950, RBP: 0xffffff80132439b0, RSI: 0x0fffffffffffffff, RDI: 0xffffff80e8495ce0
    R8: 0xffffff801e0c20c0, R9: 0x0000000000000000, R10: 0xffffff802a625000, R11: 0x0000000000000002
    R12: 0xffffff801b0c1a7c, R13: 0xffffff801b8bb4b8, R14: 0x0000000000000001, R15: 0x00000000ffffffff
    RFL: 0x0000000000010086, RIP: 0xffffff8006d66bf5, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000112102e08, Error code: 0x0000000000000000, Fault CPU: 0x2

    2
    *** Panic Report ***
    panic(cpu 1 caller 0xffffff8002e17cc2): Kernel trap at 0xffffff8002d653ff, type 13=general protection, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000104a0a000, CR3: 0x00000001cfb7808b, CR4: 0x00000000000626e0
    RAX: 0x0000000000000004, RBX: 0xffffff80e44e3090, RCX: 0xffff7f80e44e3090, RDX: 0x0000000000000004
    RSP: 0xffffff810ce22d20, RBP: 0xffffff810ce22d70, RSI: 0x0000000000000000, RDI: 0xffffff80163c3e28
    R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff80d47050b0, R11: 0x0000000005f10000
    R12: 0xffffff80e44e3090, R13: 0xffffff80e44e3080, R14: 0xffff7f80e44e3090, R15: 0xffffff80163c3e28
    RFL: 0x0000000000010086, RIP: 0xffffff8002d653ff, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000104a0a000, Error code: 0x0000000000000000, Fault CPU: 0x1

    3
    *** Panic Report ***
    panic(cpu 0 caller 0xffffff8025e17cc2): Kernel trap at 0xffffff8025d653ff, type 13=general protection, registers:
    CR0: 0x000000008001003b, CR2: 0x000000010c9d4000, CR3: 0x00000001335070b2, CR4: 0x00000000000626e0
    RAX: 0x0000000000000004, RBX: 0xffffff8107375f10, RCX: 0xffff7f8107375f10, RDX: 0x0000000000000004
    RSP: 0xffffff8130ebbd10, RBP: 0xffffff8130ebbd60, RSI: 0x0000000000000001, RDI: 0xffffff8044159108
    R8: 0x0000140736e39d5a, R9: 0x000000012a05f200, R10: 0x0000000100000000, R11: 0xfffffffdffffffff
    R12: 0xffffff8107375f10, R13: 0xffffff8107375f00, R14: 0xffff7f8107375f10, R15: 0xffffff8044159108
    RFL: 0x0000000000010082, RIP: 0xffffff8025d653ff, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x000000010c9d4000, Error code: 0x0000000000000000, Fault CPU: 0x0

    Weet niet of dit voldoende info per log is? Anders hoor ik dat graag.

    Alvast bedankt
  • hallo

    ik heb hetzelfde probleem als hierboven beschreven, met dezelfde imac

    wat ik over de jaren veranderd heb aan de mac is enkel de RAM verdubbeld, maar met RAM die ik NIET in een Apple winkel gekocht heb, maar in de destijdse Saturn winkel (Media Markt van vandaag)

    de RAM had ik toch een 3 tal jaar geleden erbij geduwd, maar is pas anderhalf jaar geleden beginnen raar doen.

    ik dacht dat het de HD schijf was die op zijn einde liep, maar nu ik dit lees zou de bijkomende RAM slots wel eens de hoofdverdachte kunnen zijn.

    is dit probleem opgelost van didierw? er zijn geen berichten meer bijgekomen na zijn laatste vraag.

    graag had ik ook geweten als er in OS El Capitan al een RAM test software geïntegreerd is? want ik zie in de Appstore dat die allemaal te betalen zijn.

    alvast bedankt,

    mvg

    Anthony

  • mijn probleem blijkt opgelost te zijn nadat ik er een lat RAM geheugen uitgehaald heb, deze zal dus de boosdoener zijn. nu al een paar dagen zonder problemen
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